Breakdowns & Emergencies – Help & Information

A number of factors can contribute to repeat breakdowns, including the condition of the lift, its usage, its age and the frequency and quality of the servicing regime. Our engineers are adept at diagnosis and applying first time fixes on most lift types and makes, so we can always help or carry out a technical study and offer an improvement plan.

Our service engineers carry toolkit and van stocks for the more common parts. Via their internet-based PDA they can access our regional stores for less common parts. We also source same-day or next-day delivery on parts from third-party specialist distributors who hold comprehensive stocks of most other parts.

You can contact our 24/7 Emergency Helpdesk for emergency assistance requests and responses to trapped passengers on 020 8460 1332. Our internet-based service system logs and tracks calls to completion and allows communication with field engineers via their smartphones.

Whenever you contact us, we agree response times with you at the outset. We then assign the response times within our service system to your individual lifts and use real-time monitoring via our Emergency Helpdesk with smartphone updates from our engineers on status to ensure timely response. We use traffic light tracking for systematic escalation.

You can contact a Temple Lifts service representative by phone on 020 8460 1332. Alternatively, you can submit your name and telephone number by completing the form on the contact us page and we will get back to you as soon as possible.